VIEWBOX is committed to protect your privacy and takes its responsibilities regarding the security of customer personal data very seriously. For more detailed information about privacy legislation, please do not hesitate to read the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC) (the “GDPR”).
YOUR PERSONAL DATA ARE HANDLED BY:
VIEWBOX by SPANTECH INTERNATIONAL SA/NV (hereinafter: “VIEWBOX”)
Avenue du Diamant 156, 1030 Schaerbeek
Enterprise number: BE02 2500 0452 5440
To contact us: email@example.com
To have access to our policies: https://viewbox.be/ (the “Website”).
1. SCOPE OF APPLICATION
VIEWBOX (“we” or “us”) provides this Policy to inform you of our procedures regarding the collection, use and disclosure of Personal Data of any person who uses the Website and the sale and renting services provided by VIEWBOX (the “Clients” or “you”).
2. WHAT INFORMATION DO WE COLLECT?
VIEWBOXh collects and processes two types of information: (i) information you provide to us, and (ii) information relating to the Client’s use of the Website (collectively the “Personal Data”). Personal Data shall have the meaning as ascribed to it in applicable European law.
(I) INFORMATION YOU PROVIDE TO US:
When you decide to order some of our products to rent or to buy them and, more generally, to use our services (“Services”), we will ask you to provide some Personal Data, such as your name, your phone number, your email address, the delivery address and some billing information.
PAST ORDERS DETAILS:
We might collect personal data relating to your previous orders such as the purchased or rented products, the date of purchase and/or rent or your potential complaints.
When you contact our customer service or anyone of our staff, we may keep a record of that correspondence and collect the necessary information to classify your question, respond to it and, if applicable, investigate any breach of our Terms and Conditions or Policies.
(II) INFORMATION WE LEARN ABOUT YOU FROM YOUR USE OF THE WEBSITE:
We may process your IP address and certain non-personal information or aggregated data about how and when you use the Website. This information is usually of a technical nature (device settings and information, including but not limited to the type of browser, operating system, keyboard language, screen resolution, IP address, location, etc.) and of a behavioural nature (the actions taken by you on the Website, including but not limited to access times, pages requested, actions executed, etc.) and is used to compile statistical data about the use of our Website.
3. PURPOSES OF DATA PROCESSING
VIEWBOX only processes Personal Data for the following purposes:
A. EXECUTION OF A CONTRACT (ART. 6, § 1, B) OF THE GDPR):
We process certain Personal Data (name, phone number, email address, delivery address, billing information) to execute the contract between you and us allowing us and potential other subcontractors to process your orders, to inform you in case of problem, to treat your requests through our customer service or troubleshoot any problems.
We may rely on third party service providers to offer our Services and enhance your experience. Only to the extent required (i.e. to perform specific tasks on our behalf such as the storage of data, the processing of a booking, the delivery of our products), such third-party service providers (including some located outside of the European Union) will have access to your Personal Data. Once such third-party service provider has completed its specific task and their legal relationship with VIEWBOX, they will no longer have access to your Personal Data except as required by law.
Our subcontractors are listed in a register of processing activities (kept internally). We ensure that all our subcontractors provide the same level of protection for your Personal Data as we do (including subcontractors located outside the EU).
Should you wish to know in more details to which third parties your Personal Data and which Personal Data have been disclosed, please refer to section 6 below (“your rights”).
B. COMPLIANCE WITH LEGAL OBLIGATIONS (ART. 6, §1, C) OF THE GDPR):
We may also process your Personal Data in order to comply with the law, to complete all legally obligated paperwork in each country/region in which either the User or VIEWBOX is active or in case of illegal use, when we receive orders from legal authorities.
C. LEGITIMATE INTERESTS (ART. 6, § 1, F) OF THE GDPR):
Beyond the collection of your Personal Data to provide our Services to you or to comply with legal obligations, we may collect and use your Personal Data for the following purposes:
I. IMPROVE USER EXPERIENCE:
We may track your use of the Website to learn more about User preferences and general trends on the Website in order to improve the quality of the Website.
II. PROVIDE CUSTOMER SERVICE:
We may collect additional Personal Data to perform general customer administration by providing you with specific information on our Services and to respond to your questions, treat your requests or troubleshoot any problems.
We may also verify the respect of your obligations set out in our Terms & Conditions and our Policy and investigate fraud and infringements on all applicable rules and regulations.
III. PERFORM MARKETING ACTIONS:
We may process your Personal Data to contact you with newsletters, tailored suggestions and information exclusively about VIEWBOX, such as events or information about our Website and our Services. We will not contact you regarding third parties and we will not provide your data to third parties for marketing purposes.
You can always choose to opt-out, at any time, of marketing promotions from VIEWBOX and/or email correspondence from VIEWBOX if you do not want your Personal Data to be used anymore for any of the aforementioned marketing purposes. If you do not want to receive commercial communications from us anymore, you can choose to unsubscribe from such commercial communications at any time by sending us an email at firstname.lastname@example.org
IV. SHARING INFORMATION WITH THIRD PARTIES:
Some of your Personal Data could be disclosed to other companies of our companies’ group to improve our services.
D. OTHER PROCESSING:
We will ask for your consent before using any Personal Data for any other purpose than those that are set out in this Policy. However, if you decide to add or provide additional Personal Data to us which must not compulsorily be given, by doing so, you give VIEWBOX your explicit consent to process this additional Personal Data in accordance with this Policy.
4. SECURITY OF YOUR PERSONAL DATA
In order to prevent the loss, misuse and alteration of your Personal Data, VIEWBOX has implemented a variety of appropriate technical and organizational security measures conform with industry standard technologies, in order to safeguard the confidentiality of your Personal Data and ensure your online safety. However, VIEWBOX cannot guarantee that unauthorized access will never occur.
In case of violation of your Personal Data, VIEWBOX undertakes to notify the Data Protection Authority without delay and, if possible, not later than 72 hours after becoming aware of such violation.
VIEWBOX shall in no event be liable for any direct or indirect damages that result from a wrong or illegal handling by third parties.
5. DATA RETENTION PERIOD
We do not process your Personal Data any longer than is necessary for the purposes set forth in this Policy. We store your Personal Data as long as it is necessary to process and perform a follow-up on your orders, purchases or bookings and in case you subscribe to our newsletter, as long as you have not unsubscribed.
Your Personal Data are deleted or anonymized maximum five years after your last use of our Website or our Services or after you unsubscribed to our newsletter.
6. YOUR RIGHTS
Exercise of your rights is free of charge and can be done at any time as authorized by law. You may review, update, modify or delete your Personal Data at any time. Please however note that some of your Personal Data are necessary for the execution of the contract or compliance with legal obligations.
IF AND TO THE EXTENT PROVIDED UNDER APPLICABLE EUROPEAN LAW, YOU SHALL HAVE THE RIGHT:
a) to obtain from VIEWBOX confirmation as to whether or not your Personal Data is being processed and, where that is the case, you shall have the right to access such Personal Data being processed;
b) to obtain from VIEWBOX, without undue delay, the rectification of inaccurate or incomplete Personal Data;
c) to obtain from VIEWBOX the erasure of Personal Data;
d) to obtain from VIEWBOX the restriction of processing of your Personal Data;
e) to receive your Personal Data in a structured and commonly used, machine-readable format and have such Personal Data transmitted;
f) to object to processing of your Personal Data and to the transmission of your Personal Data to third parties.
These rights can be exercised by sending an email to email@example.com or by sending a letter to VIEWBOX International SA/NV, Avenue du Diamant 156 – 1030 Schaerbeek, Belgium.
You have the right to lodge a complaint with the authorized supervisory authority should you consider that the processing of your Personal Data infringes applicable law.
7. MODIFICATIONS TO THIS POLICY
We reserve the right to modify this Policy at any time. Any changes to the Policy will be published on the Website. In case of significant changes to the Policy that results in VIEWBOX using your Personal Data in a manner materially different from that stated at the time of the collection, we will send you an email notification.
8. LEGISLATION AND COMPETENT COURTS
This Policy is governed by and construed in accordance with the Belgian legislation that is exclusively applicable to any potential dispute.
Any dispute arising under, or in connection with, this Policy shall be settled exclusively by the competent courts of Brussels, Belgium.
If you have any further questions about this Policy or its implementation, please contact firstname.lastname@example.org.